Frequently asked questions

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Is my payment secure?

Yes, 100%! Every transaction is protected by SSL encryption — think of it as a digital unicorn shield 🦄

Are Kenzai products authentic?

Absolutely 💖 Every item is sourced from official, verified brands such as Pop Mart. No fakes — just 100% certified kawaii happiness.

How can I contact you?

Super easy! You can message us via our contact form or email contact@kenzai.store

Our team (always with a matcha latte in hand) replies within 24 to 48 working hours.

When will I receive my order?

Each parcel is carefully packed with love! Delivery usually takes 5 to 12 working days, depending on your location and the item ordered.